Returns & Exchanges
We would rather you had a tee that fits than a refund. Here is exactly what can be returned, what cannot, and how to raise it.
Stock items: 7-day return
Stock items can be returned within 7 days of delivery, provided they are unworn, unwashed, free of odour and stains, and still have the original tags and packaging attached. Once a garment has been worn or washed we cannot resell it and cannot accept it back.
Approved returns are refunded to the original payment method within 7 to 10 working days of the item reaching us and passing inspection. Original shipping charges, where paid, are not refunded.
Custom and personalised pieces
Anything printed with your own artwork, name, number or logo, and anything made to a spec you supplied, is not returnable. It is made for you alone and has no resale value to us. This is why we send a mockup for approval before printing — please check the spelling, artwork placement and size on that mockup carefully.
The exception is a genuine manufacturing defect or an error on our side: a print that does not match the approved mockup, a stitching fault, a hole, a colour that is plainly wrong, or the wrong size against our published size chart. In those cases we remake or refund the piece in full, including shipping both ways.
Size exchanges
Stock items can be exchanged once for a different size within 7 days of delivery, subject to stock availability. The garment must be unworn with tags intact. Return shipping to us is your cost; we cover the cost of shipping the replacement out.
Our size chart lists actual garment measurements in inches, not body sizes. Measuring a t-shirt you already own and comparing it to the chart is the most reliable way to get the fit right first time, particularly on oversized and drop shoulder cuts, which are deliberately larger than a regular fit.
How to raise a return
Email order@uppercircuit.co.in or message +91 70103 60950 on WhatsApp within 7 days of delivery. Include your order number, what is wrong, and clear photographs of the item — for a defect, one photo of the whole garment and one close-up of the fault.
We respond with a yes or no and a return address within two working days. Please do not ship anything back before you have that confirmation, as unannounced returns cannot be traced to an order.
Cancellations
Stock orders can be cancelled for a full refund any time before dispatch. Custom orders can be cancelled for a full refund any time before you approve the mockup. Once artwork is approved and production has begun, the order cannot be cancelled, because the fabric has been cut and the print prepared.